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Support Policy

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Thank you for choosing Livin Shades. Our commitment is to provide exceptional customer support to ensure your satisfaction. Please read our Support Policy carefully to understand the terms and conditions associated with our support services.

1. Scope of Support

We offer support for inquiries related to Livin Shades products and services. Our support includes assistance with product information, order inquiries, technical issues, and general queries related to our offerings.

Support is provided through our designated channels, including email (info@livinshades.com) and our customer service hotline (289-201-2071).

2. Response Time

We strive to respond to support inquiries promptly. Our typical response time is within 24 hours during business days. Please note that response times may vary during peak periods, weekends, or holidays.

For urgent matters, such as technical issues affecting product functionality, we prioritize and expedite responses accordingly.

3. Information Required

To provide efficient support, please include relevant details in your inquiry, such as your order number, product model, and a detailed description of the issue or question. This information helps us address your request accurately and promptly.

4. Limitations

Our support services are limited to Livin Shades products and services. We may not be able to assist with issues related to third-party products or external services not provided by Livin Shades.

Support does not cover customization requests, design consultations, or services beyond the scope of our standard offerings. For such requests, please inquire about our additional services.

5. Feedback and Improvement

We value your feedback on our support services. If you have suggestions for improvement or encounter any issues with our support process, please contact us at info@livinshades.com. Your insights help us enhance our customer service experience.

6. Contact Us

If you have any questions or require support, you can reach us through the following channels:

Our support team is available during regular business hours to assist you.

7. Changes to Support Policy

Livin Shades reserves the right to update, modify, or change this Support Policy at our discretion. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically for updates.

8. Effective Date

This Support Policy was last updated on 15-Nov-2023.

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Livin Shades
Livin Shades delivers premium, custom-made blinds and shades at unbeatable factory-direct prices. We manufacture every product to your exact specifications, ensuring a perfect fit and exceptional quality. Enjoy fast delivery, a wide variety of styles, and outstanding service. Our commitment to using high-end materials and thoughtful design ensures your window coverings will last for years to come.
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Livin Shades
Livin Shades delivers premium, custom-made blinds and shades at unbeatable factory-direct prices. We manufacture every product to your exact specifications, ensuring a perfect fit and exceptional quality. Enjoy fast delivery, a wide variety of styles, and outstanding service. Our commitment to using high-end materials and thoughtful design ensures your window coverings will last for years to come.
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NEED ANY HELP?

SALES AND SERVICE HELP

  • Mon - 6 am - 7 pm PST
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  • Sat - Sun 8 am - 4:30 pm PST
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